Terms and Conditions
TM Sewing Machines Doctors Pty (Ltd)
Online Shopping Terms and Conditions
Effective Date: [Insert Date]
By placing an order through our website or any of our online sales platforms, you agree to the following Terms and Conditions.
1. Acceptance of Orders
All orders are subject to acceptance and product availability.
We reserve the right to refuse or cancel any order for any reason, including pricing errors, stock shortages, or suspected fraudulent activity.
2. Product Information
We strive to ensure that all product descriptions, images, specifications, and prices are accurate.
Product images are for illustration purposes only and may differ slightly from the actual product.
Specifications may change without prior notice as provided by manufacturers.
3. Pricing
All prices are displayed in South African Rand (ZAR).
Prices may change without prior notice.
The price charged will be the price displayed at the time your order is confirmed.
4. Payment
Full payment must be received before any order is processed or dispatched.
We accept approved payment methods displayed during checkout.
Orders paid via EFT will only be processed once payment has reflected in our bank account.
5. Shipping and Delivery
Delivery times are estimates and may vary depending on location and courier services.
Risk of loss or damage passes to the customer upon delivery.
Customers must ensure that the delivery address provided is accurate.
Additional delivery charges may apply for remote areas.
6. Inspection Upon Delivery
Customers should inspect all goods immediately upon delivery.
Any damage, shortages, or incorrect items must be reported within 48 hours of receiving the order.
Claims made after this period may not be accepted.
7. Returns and Exchanges
Returns are subject to our Return Policy.
Products must be returned unused, in their original packaging, and with all accessories and documentation.
Custom orders, special orders, electrical components, and used products may not be eligible for return unless faulty.
8. Warranty
Products supplied carry the manufacturer's warranty where applicable.
Warranty does not cover misuse, accidental damage, incorrect installation, neglect, unauthorized repairs, or normal wear and tear.
Customers may be required to return the product for inspection before warranty claims are approved.
9. Repairs and Servicing
Machines repaired by TM Sewing Machines Doctors Pty (Ltd) are subject to the agreed service warranty period.
Warranty covers only the specific repairs carried out.
If a technician is required to return for a different fault or where the warranty does not apply, a new call-out fee and service charges may apply.
10. Ownership of Goods
Ownership of goods remains with TM Sewing Machines Doctors Pty (Ltd) until payment has been received in full and cleared.
Goods will only be released after payment has reflected in our bank account.
11. Cancellation of Orders
Customers may request cancellation before dispatch.
Orders already processed or dispatched may incur cancellation or restocking fees.
Special-order items cannot be cancelled once ordered from the supplier.
12. Limitation of Liability
TM Sewing Machines Doctors Pty (Ltd) shall not be liable for:
Indirect or consequential losses.
Business interruption.
Loss of profits.
Delays caused by couriers, suppliers, natural disasters, or circumstances beyond our control.
Our maximum liability shall not exceed the purchase price of the product.
13. Customer Responsibilities
Customers agree to:
Provide accurate personal and delivery information.
Use products according to the manufacturer's instructions.
Ensure qualified installation where required.
14. Privacy
Customer information is collected solely for processing orders and providing customer service. We do not sell customer information to third parties except where required to process payments, deliveries, or by law.
15. Intellectual Property
All website content, including logos, product descriptions, images, and branding, remains the property of TM Sewing Machines Doctors Pty (Ltd) and may not be copied or reproduced without written permission.
16. Governing Law
These Terms and Conditions shall be governed by the laws of the Republic of South Africa.
17. Amendments
TM Sewing Machines Doctors Pty (Ltd) reserves the right to amend these Terms and Conditions at any time without prior notice. Updated versions will be published on our website.
18. Contact Information
TM Sewing Machines Doctors Pty (Ltd)
For any questions regarding these Terms and Conditions, please contact our customer support team using the contact details provided on our website.
